Smartridr Inc. warrants its products to the original retail purchaser as follows:
Each WhizRider is warrantied against defective materials or workmanship for two years from the date of original purchase (or as required by local laws). Proof of purchase is required. The exclusive remedy for this warranty is that smartridr Inc. will, at its option, provide repair, replacement or a refund for your purchase. smartridr Inc. reserves the right to discontinue or change fabrics, parts or models, or to make substitutions. To make a claim under this warranty, you must return your WhizRider to us by requesting a valid "Return Authorization Number”. See below to find the correct contact details and receive instructions on how to ship your product. Proof of Purchase is required.
Register Your WhizRider
This warranty does not include damages which arise from negligence, misuse or use not in accordance with the product instructions. The use of non WhizRider-branded covers, inserts, toys, accessories, or tightening devices is not approved by smartridr Inc.. Their use could conceivably cause this product to fail Federal Safety Standards or or potentially compromise performance in a crash. Such usage automatically voids the WhizRider warranty.
Limitation of Damages
The warranty and remedies as set forth above are exclusive and in lieu of all others, oral or written, express or implied. In no event will smartridr Inc., the retailer or on-line marketplace, be liable for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.
Limitations of Warranties And Other Warranty Terms And State Laws
Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Neither smartridr Inc., nor the retailer selling this product, authorizes any person to create for it any other warranty, obligation, or liability in connection with this product.
smartirdr Inc. reserves the right to issue refunds in its sole discretion. All refund offers expire 35 days after the issuance of a shipping label by smartridr. smartridr Inc. will only receive returns that have a valid "Return Authorization Number" plainly visible on the return label provided. All other returns will be refused. ALL returns are subject to inspection and final approval by smartridr Inc. The Customer assumes risk of lost or damaged product while in transit to smartridr.
smartridr products purchased from unauthorized retailers, online auction sites, or as second-hand items, are not covered under this warranty.
If you are not satisfied with your direct purchase from smartridr Inc., you may return any unused, resalable product to us for a full refund of the purchase price within 35 calendar days of the date of purchase. Shipping charges are not refundable. Customers from outside the US are responsible for both incoming and outgoing shipping costs, duties, customs fees, and taxes on returned items. If you are returning a product that was incorrectly shipped by us, all shipping charges for that product will be refunded and the restocking fee will not apply. These returns still require a "Return Authorization Number". smartridr will only accept returns that have been issued a "Return Authorization Number".
smartridr will only receive WhizRiders that have a valid "Return Authorization Number" plainly visible on the outside of the box. Without a "Return Authorization Number" on the outside of the box the returns will be refused. All returns are subject to inspection and final approval by smartridr Inc. certifying that the problem is covered by our warranty and not consumer abuse or damage due to shipping. smartridr Inc. will only replace a WhizRider when necessary and with a comparable replacement. Credits are not issued for returned restraints. If the product contains a warranty problem, smartridr Inc. will reimburse the customer for the freight to return the child restraints. Payment of all freight will be based on UPS Ground rates only.
Customer service will get back to you with your "Return Authorization Number" and instructions on how to ship your product.
This return policy is subject to change at any time at smartridr Inc. sole discretion.
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