SHIPPING AND T&C FAQ

Where can I find your "Terms and Conditions"


To all orders placed through this webshop our general sales terms and conditions apply. Please CLICK HERE to access our terms and conditions.




How do you handle international shipments?


All our orders are shiped from our warehouse located in the United States of America. Orders from outside the U.S. are possible. Respective shipping costs (as outlined in the cart) apply. All international orders are shiped using Incoterm DAP, which means that costs for import and duty may apply based on your local laws and import directives. Please refer to the next questions for more details.




Are there additional costs related to orders from outside the USA?


All orders are shipped from our warehouse located in the United States of America. If you order from outside the U.S. additional costs can occure during the import process in your country. Based on your local laws and regulation you may receive a seperate invoice for VAT (Value-Added-Tax) and/or duty charges.




How do you treat my personal data related to online orders?


Data privacy is a question of trust and your trust is important to us. Please read our PRIVACY POLICY for details on how we treat your personal data. All personal information obtained through orders in this webshops will be storred soley for the purpose of fulfilling your order. In this context we must share your personal information with our partners responsible for delivering your order. All exchange of information is according to applicable laws and regulations.




How do you ship my order?


All our orders are shipped with the United States Postal Service (USPS). Once we ship your order you will receive the tracking number by seperate eMail. Domestic US orders will take 3-5 days for delivery, international shipment will take 5-10 days.




Do you have a return policy?


Yes, products can be returned according to the return Policy of WhizRider. Please go to our WARRENTY page for more details.




Can I use WhizRider in all countries / states?


WhizRider was designed and tested based on the U.S. federal regulation standards. The U.S. standards are some of the highest requirements in the world and the most performance oriented.These regulations include the Federal Motor Vehicle Safety Standard (FMVSS) 213 for Child Restraint Systems and FMVSS 302 for Flammability of Interior Materials. WhizRider is a belt positioning device that can be used across the US with the exception of Connecticut, Kentucky, Mississippi, New Jersey and Ohio. These states require that the child has to be elevated in the vehicle car seatas a general attempt to increase adoption of child restraint systems in their states. Did you know that many countries outside the USA accept the U.S. standard, have exceptional cases or do not have child safety requirements? These are for example: Asia (Hong Kong, Japan, Singapore, South Korea, Taiwan, Thailand, Vietnam etc) South Asia (India, Sri Lanka etc) Latin America (Argentina, Chile, Columbia, Ecuador, Mexico, Peru etc) New forms of mobility as car-riding, car-sharing etc will bring with them the need for new regulations. We are working to obtain approval for other regulated countries and regions in the world. Due to liability and insurance reasons please check the local regulations before using your WhizRider. Currently we do not ship to Canada and Austria due to their import restrictions.